Responsible Gaming
Gaming Should Be Fun, Not a Way to Make Money
At True Fortune Casino, we believe that online gaming should be an enjoyable form of entertainment. It is important to remember that casino games are based on chance, and the odds always favour the house. Never gamble with money you cannot afford to lose, and never view gaming as a way to earn income or solve financial problems.
Responsible gaming means playing within your limits, understanding the risks, and seeking help if gambling becomes a problem.
Age Verification
You must be at least 18 years of age or the legal age in your jurisdiction to use our gaming services. If you are under the legal gambling age in your country or region, you are not permitted to gamble. We take age verification seriously and conduct regular checks to ensure compliance with UK and international gaming regulations.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, it may indicate a gambling problem:
- Gambling with money needed for essential expenses (food, rent, bills)
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity from family, friends, or partners
- Feeling anxious, irritable, or restless when not gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money to gamble or pay gambling debts
- Neglecting work, education, or family responsibilities due to gambling
- Failed attempts to reduce or stop gambling
- Lying about the amount of time or money spent gambling
If you experience any of these warning signs, please seek help immediately.
Self-Help Tools & Player Protection Features
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
- Loss Limits: Set a maximum amount you are willing to lose within a specified time period.
- Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent.
- Time-Out: Take a temporary break from gaming for a period you choose (24 hours to 6 weeks).
- Self-Exclusion: Permanently or temporarily exclude yourself from your account, preventing access to gaming services.
These tools are available in your account settings. We encourage all players to use them to maintain responsible gaming habits.
Support Organisations & Help Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following organisations:
United Kingdom
- GamCare: Free, confidential support for problem gamblers and their families. Available 24/7. www.gamcare.org.uk | Phone: 0808 8020 133
- GamStop: The National Self-Exclusion Scheme for Great Britain. Register with GamStop to self-exclude from all licensed online gambling operators. www.gamstop.co.uk
- Gamblers Anonymous: Peer support meetings for those seeking recovery from problem gambling. www.gamblersanonymous.org.uk
Other Countries
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | National Helpline: 1-800-GAMBLER (1-800-426-2537)
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
If You Need Help, Reach Out
Problem gambling is a serious issue, but recovery is possible. If you are struggling with gambling or concerned about someone else's gambling habits, please do not hesitate to contact one of the support organisations listed above. They offer free, confidential, and non-judgmental help.
Your wellbeing is important to us. Seek help today.